Dental Receptionist @ Main Street Children's Dentistry & Orthodontics of Homestead

Overview:
Main Street Children's Dentistry & Orthodontics has an immediate opening for a full-time Dental Receptionist for our office located in Homestead, FL. The Dental Receptionist we hire must have experience working in a dental/and or medical office setting.  We are looking for candidates that have experience with: answering phones, maintaining schedules, and managing patient files just to name a few! Must also have exceptional customer service skills; strong communication skills; and the abilities to multi-task, prioritize and follow up to ensure best practices.  This position offers PTO and a full benefit package. The hours are Monday - Friday 9:00 am - 5:00 pm (one Saturday a month) 8:00 - 2:00 pm

Responsibilities:
The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

Customer Service; acknowledge, smile and greet patients upon arrival/dismissal

Respond to patient questions and or concerns according to DCA Policies

Answering Telephones

Scheduling Appointments

Maintaining Appointment Book

Confirming Appointments

Follow up on no shows/cancellation of Appointments

Register Patients on sign in sheet

Post charges and payments to patient accounts

Checking voice-mail on a daily basis

Maintain a clean and friendly waiting area for patients

Qualifications:
Experience working in a dental, medical, or other health-care office, preferred

Knowledge of insurance plans (HMO/PPO), is a plus

Experience answering telephone

Must have exceptional customer service skills

Must be able to work one Saturday a month

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