Company:
SEI
Location: Oaks
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
As The Middle Office Team supports Registered Investment Advisors (RIAs), Banks, Money Managers and the SEI Wealth Network by providing exceptional administrative services to high-net-worth clients. Middle Office Select Customer Service Consultants must have a strong client-oriented approach and should possess an understanding of the mutual fund and securities business and have a strong willingness to learn the investment management operations business. Middle Office Service Consultants are dedicated to providing the absolute highest level of service, back-office support, and personal account management to clients within the Advisor, Enterprise and Wealth channels. SEI is seeking individuals with the superior client service skills necessary to meet client expectations and support our goal of 100% client satisfaction.
This position is responsible for providing account and operational management to clients within the Advisor Network through extensive daily support and interaction. In addition, this role will be a direct point of contact/service liaison for multiple advisory firms.
The position will involve acquiring a working knowledge of the investment management business, SEI Funds, products and processes necessary to effectively respond to all inquiries from investment advisors. Individuals must work with the market unit sales staff and SEI Private Trust Company to coordinate client investment activities.
What you will do:
Heavy interaction with internal and external clients, as well as teammates, on the telephone, email and in person in a professional and accurate manner.
Conduct proactive educational calls with the advisor when the advisor is ready to submit their first case as well as additional calls to educate on our paperwork, policies and procedures
Coordinate and communicate our conversion process to the advisor and coordinate with back office
Educate the client and assist them in implementing the best possible practices to more effectively use Middle Office products and services to meet their business needs
Cultivate and maintain close client relationships through proactive measures and creative customer service
Interpret monetary requests to determine the correct course of action. This requires an understanding of the high-net-worth client's goals and objectives as well an understanding of SEI's guidelines and procedures.
Determine the best course of action when a request is deemed "not in good order". In many cases this discretionary decision dictates SEI's level of responsibility should a dispute arise related to the action taken.
Develop an in-depth understanding of the IRS retirement account processing rules as they relate to IRA's and Qualified Plans
Identify Advisor related processing issues to ensure accurate completion of the submitted request and provide value added servicing
Develop a deep understanding of the current compliance related rules that govern the Financial Services Industry including but not limited to Anti-Money Laundering (AML), Late Day Trading, Privacy Act and the US Patriot Act Display the ability to apply these rules through the course of completing a client request for service
Participate in departmental projects to improve the current processes and/or systems
Maintain the highest level of confidentiality, quality and privacy
Other duties as assigned
What we need from you: BS/BA in Accounting or Finance preferred
Prior working knowledge of SEI Wealth Platform Operations and Solutions (ex, ADE, ECW, Advanced Client Reporting)
Subject Matter Expert (SME) in one or more areas currently within Middle Office
Minimum 2 years related work experience preferred
Knowledge of financial and/or investment services
Strong dedication to quality customer service
Knowledge of Excel and Word for Windows
What we would like from you: Excellent verbal and written communication skills
Exceptional interpersonal skills/team player
Ability to handle multiple tasks
Ability to work under pressure
Excellent analytical and problem-solving skills
Ability to work effectively and productively with others and across teams
Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner
Ability to prioritize in a high-volume environment
Excellent organizational skills and attention to detail
Must be a team player with an ability to work independently with minimal supervision
Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information. https://www.seic.com/
SEI's competitive advantage: To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about. Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 16 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more. We are a technology and asset management company delivering on our promise of building brave futures (SM)-for our clients, our communities, and ourselves. Come build your brave future at SEI. SEI is an Equal Opportunity Employer and so much more...
After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.
SEI is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
Conduct proactive educational calls with the advisor when the advisor is ready to submit their first case as well as additional calls to educate on our paperwork, policies and procedures
Coordinate and communicate our conversion process to the advisor and coordinate with back office
Educate the client and assist them in implementing the best possible practices to more effectively use Middle Office products and services to meet their business needs
Cultivate and maintain close client relationships through proactive measures and creative customer service
Interpret monetary requests to determine the correct course of action. This requires an understanding of the high-net-worth client's goals and objectives as well an understanding of SEI's guidelines and procedures.
Determine the best course of action when a request is deemed "not in good order". In many cases this discretionary decision dictates SEI's level of responsibility should a dispute arise related to the action taken.
Develop an in-depth understanding of the IRS retirement account processing rules as they relate to IRA's and Qualified Plans
Identify Advisor related processing issues to ensure accurate completion of the submitted request and provide value added servicing
Develop a deep understanding of the current compliance related rules that govern the Financial Services Industry including but not limited to Anti-Money Laundering (AML), Late Day Trading, Privacy Act and the US Patriot Act Display the ability to apply these rules through the course of completing a client request for service
Participate in departmental projects to improve the current processes and/or systems
Maintain the highest level of confidentiality, quality and privacy
Other duties as assigned
What we need from you: BS/BA in Accounting or Finance preferred
Prior working knowledge of SEI Wealth Platform Operations and Solutions (ex, ADE, ECW, Advanced Client Reporting)
Subject Matter Expert (SME) in one or more areas currently within Middle Office
Minimum 2 years related work experience preferred
Knowledge of financial and/or investment services
Strong dedication to quality customer service
Knowledge of Excel and Word for Windows
What we would like from you: Excellent verbal and written communication skills
Exceptional interpersonal skills/team player
Ability to handle multiple tasks
Ability to work under pressure
Excellent analytical and problem-solving skills
Ability to work effectively and productively with others and across teams
Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner
Ability to prioritize in a high-volume environment
Excellent organizational skills and attention to detail
Must be a team player with an ability to work independently with minimal supervision
Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information. https://www.seic.com/
SEI's competitive advantage: To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about. Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 16 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more. We are a technology and asset management company delivering on our promise of building brave futures (SM)-for our clients, our communities, and ourselves. Come build your brave future at SEI. SEI is an Equal Opportunity Employer and so much more...
After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.
SEI is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
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