Company:
Enterprise Holdings
Location: Austin
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
Enterprise Mobility at the Austin International Airport has an exciting opportunity for a full time Customer Experience Represetnative (CXR).
This position has a starting pay of $22 / hr ($16 / hour with a guaranteed nights & weekend shift bonus of $400 per month pending attendance) and is located at the Austin International Airport facility on 3819 Presidential Blvd., Austin, TX 78719.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
We offer:
Consistent 40 hour per week schedule
Paid time off
Employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
NO Airport Clearence required
Available Schedule (A):
Tuesday 4:00pm - 12:00am
Wednesday 4:00pm - 12:00am
Thursday 4:00pm - 12:00am
Friday 4:00pm - 12:00am
Saturday 4:00pm - 12:00am
Sunday OFF
Monday OFF
Available Schedule (B):
Saturday 2:00pm - 10:00pm
Sunday 2:00pm - 10:00pm
Monday 2:00pm - 10:00pm
Tuesday 2:00pm - 10:00pm
Wednesday 2:00pm - 10:00pm
Thursday OFF
Friday OFF
Available Schedule (C):
Wednesday 3:00pm - 11:00pm
Thursday 3:00pm - 11:00pm
Friday 3:00pm - 11:00pm
Saturday 3:00pm - 11:00pm
Sunday 3:00pm - 11:00pm
Monday OFF
Tuesday OFF
Available Schedule (D):
Thursday 2:00pm-10:00pm
Friday 2:00pm-10:00pm
Saturday 2:00pm-10:00pm
Sunday 2:00pm-10:00pm
Monday 2:00pm-10:00pm
Tuesday OFF
Wednesday OFF
Responsibilities:
We are hiring now for immediate openings. Responsibilities include:
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications:
Must be at least 18 years of age
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)
Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services, or administrative support
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be available to work at least 1 of the schedules listed in the job description
Enterprise Mobility at the Austin International Airport has an exciting opportunity for a full time Customer Experience Represetnative (CXR).
This position has a starting pay of $22 / hr ($16 / hour with a guaranteed nights & weekend shift bonus of $400 per month pending attendance) and is located at the Austin International Airport facility on 3819 Presidential Blvd., Austin, TX 78719.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
We offer:
Consistent 40 hour per week schedule
Paid time off
Employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
NO Airport Clearence required
Available Schedule (A):
Tuesday 4:00pm - 12:00am
Wednesday 4:00pm - 12:00am
Thursday 4:00pm - 12:00am
Friday 4:00pm - 12:00am
Saturday 4:00pm - 12:00am
Sunday OFF
Monday OFF
Available Schedule (B):
Saturday 2:00pm - 10:00pm
Sunday 2:00pm - 10:00pm
Monday 2:00pm - 10:00pm
Tuesday 2:00pm - 10:00pm
Wednesday 2:00pm - 10:00pm
Thursday OFF
Friday OFF
Available Schedule (C):
Wednesday 3:00pm - 11:00pm
Thursday 3:00pm - 11:00pm
Friday 3:00pm - 11:00pm
Saturday 3:00pm - 11:00pm
Sunday 3:00pm - 11:00pm
Monday OFF
Tuesday OFF
Available Schedule (D):
Thursday 2:00pm-10:00pm
Friday 2:00pm-10:00pm
Saturday 2:00pm-10:00pm
Sunday 2:00pm-10:00pm
Monday 2:00pm-10:00pm
Tuesday OFF
Wednesday OFF
Responsibilities:
We are hiring now for immediate openings. Responsibilities include:
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications:
Must be at least 18 years of age
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)
Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services, or administrative support
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be available to work at least 1 of the schedules listed in the job description
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