SVP, Sales North America

Drive North America Sales (new and renewal) for Amadeus Hospitality. Define the commercial, delivery and solutions strategies for Hospitality in North America in collaboration with the other Hospitality product units. Drive the business development and retention strategy in the region to maximize the revenue and the profit that Amadeus generates from Hospitality solutions and services.Identify and prioritize business opportunities. Establish and nurture strategic partnerships both within Amadeus and the customer's organization, fostering high customer satisfaction. Advocate for customer within Amadeus as well as represent Amadeus within customer organization. Achieve business targets, fulfill regional and Amadeus objectives, enrich Amadeus solution offer and value proposition and expand market scope.Manage, motivate, and lead the regional sales team. Develop the necessary organization, skills and processes to successfully achieve short- and long-term revenue goals.Main ResponsibilitiesDefine, position, own, continuously improve the regional commercial strategy through the management of an appropriate structure, resources and activities and through the alignment of the solutions, delivery and commercial teams across the units.Develop and implement full integration plan for AH’s North America division that creates an efficient go-to-market approach across all products with a customer first lens.Communicate the regional strategy and vision to the organization.Ensure the alignment of the strategy and the processes consistency within the region & other hospitality business units, focusing on the quality, efficiency and cost of service delivery to customers.Build and maintain strong customer relationships to ensure regional customers satisfaction & retention.Facilitate and foster this relationship to maximize information flow, influencing, lobbying and customer satisfaction.Advocate customer voice into Amadeus to ensure the best service to customer whilst also representing Amadeus' interests within the customer organization.Ensure a high level of customer satisfaction is reached and secured in a sustainable manner for each Hospitality customer based in the region.Oversee quality of product delivery and service delivery to customers.Define, select, and monitor the implementation of the level of service appropriate for each customer while retaining profitability, approve corrective actions.Business Development & BudgetingFull responsibility for customer P&L, profitability, sales pipeline and bespoke development forecast, and propose annual budget for the sales channels.Establish clear targets for future business growth and development.Identify & develop new business opportunities while maintaining or increasing revenue and profitability.Approve the sale of new or additional products & services to customers.Provide guidance to sales, legal and solutions organizations to adapt Amadeus approach to customer and maximize success.Monitor, analyse & report on customer's business & strategy.OrganizationOversee several cross-functional groups of global Amadeus staff in the delivery of products and services.Influence Amadeus stakeholders.Promote continuous communication between the region and the central sites.Ensure and enable clear and proactive communication among the delivery, solutions and commercial teams in the region.Manage the solutions and commercial teams to facilitate internal alignment with customer requirements and expectation.Ensure the success of the transition to the new business model.Create and develop a formal leadership team that leads AH organization to achieve its goals and retain key employees required to drive growth.Ensure adoption and implementation of the regional vision and strategy at all levels of the organization.Set objectives and monitor performance of the involved teams.Identify, recruit, manage and motivate team members.Identifies, develops, and retains talent within the team.Buildup and develop skills and motivate the team to deliver on budget and Long-Term Plan objectives.Ensure appropriate evolution of the organization and human assets.Company SpokespersonAct as the official spokesperson of the Hospitality unit in North America, representing the company in forums, industry events, trades, etc.RequirementsUniversity Degree. MBA would be a plus.Experience across field sales, inside sales, sales support and strategic accounts. Having sold or marketed to hospitality a plus.Previous experience as a senior B2B Sales, General Management and/or operations executive, and shown significant growth with the businesses they’ve led.Experience in high-growth, entrepreneurial environment; able to put in place the processes and procedures necessary to ensure a scalable go to market infrastructure with emphasis as a strong strategic thinker having proven to have implemented these plans to drive shareholder value.Strong sense of sales and ability to understand that this business can be scaled through an aggressive and organized sales culture.Able to coach, mentor, and motivate an executive team; capable of identifying, recruiting and retaining world-class talent and building that talent into a cohesive and winning team. Has built a winning culture and teams in the past.Must be a superb communicator, influential and compelling in front of employees, vendors, clients, and board of directors, as a role model for the organization.Has proven ability to work well with colleagues across sales, marketing, services, R&D/technology, and finance.Possesses an action orientation addressing challenges and opportunities proactively.Understands the value of first-class customer service and knows how to deploy human and capital resources to ensure that the company will always fulfill client expectations.Must have a history of always acting with integrity and collaborating well with executive teams.Based location: United StatesWorking at Amadeus, you will findA critical mission and purpose.A truly global DNA.Great opportunities to learn.A caring environment.A complete rewards offer.A diverse and inclusive community.A Reliable Company.Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. #J-18808-Ljbffr