Lead Application Architect

Become a part of our caring community and help us put health firstAre you passionate about leading architectural efforts to solve complex challenges? As a Lead Application Architect, you will have the unique opportunity to shape the future of our technology landscape. Reporting to senior leadership, you will build architecture and designs to develop innovative solutions that drive business value and enhance customer experiences.Primary Responsibilities:Collaborate with Product Managers and Product Owners: Understand business needs and develop architectural solutions and blueprints for the customer experience center platform.Support Solutions Architects: Identify impacts on teams, ARTs, and suppliers involved in developing solutions. Define architecture enablers and non-functional requirements for the acceptance criteria.Effort Estimation: Provide t-shirt size effort estimates for capabilities based on solution design during capability refinement meetings.Best Practice Recommendations: Offer best practice recommendations to the engineering team.Feature Refinement and Requirements Gathering: Collaborate with Product Managers and Product Owners for feature refinement and business requirements gathering.Stakeholder Collaboration: Work with internal and external stakeholders to design and implement customer experiences using IVR platforms (Nuance, Genesys, Microsoft, etc.).Required QualificationsBachelor's Degree in Computer Science, Information Technology or related field8 or more years of experience as a senior developer or architect in large IT projectsAgile Methodologies: Familiarity with agile methodologies (e.g., SAFe) and experience with waterfall methodologies.Public Cloud Knowledge: Strong understanding of public cloud architectures and services (AWS, Azure, GCP), including cloud-native technologies, cloud cybersecurity, and implementation patterns.Architecture and Design Solutions: Expertise in technologies such as Nuance IVR, Nuance Mix platform, Genesys Cloud Architect flows, AWS Connect, and Google CcaaS.Must be passionate about contributing to an organization focused on continuously improving consumer experiences.Preferred QualificationsLead Application Architect Experience: Proven experience as a Lead Application Architect for large-scale cloud contact centers using Azure, AWS, and Genesys Clouds.Technical Hands-on Experience: Proficient in setting up pilots and proof of concepts (POCs) for solution evaluations on SaaS platforms.Architecture Development: Experience in developing architecture across Business, Application, Data, and Technology domains.Communication and Influencing Skills: Excellent communication and influencing abilities.Leadership Skills: Strong leadership skills to guide business requirement discussions and provide technical solutions.Strategic Transformation Programs: Experience in major strategic business and IT transformation programs.Technical Communication: Ability to explain complex technical issues in a way that non-technical stakeholders can understand.Vendor Collaboration: Experience working with vendors to enhance tool capabilities to meet enterprise needs.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,800 - $174,500 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usHumana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. #J-18808-Ljbffr