Floor Manager - The Grayson

HARTA - BAR HARTA WINE TERRACE - BAR CIMA - TACALLE Located steps from Bryant Park in the heart of New York City, HARTA, BAR HARTA, and BAR CIMA are immersive escapes within The Grayson Hotel that come together to create an approachable and elegant atmosphere offering both indoor and outdoor experiences. Our menus feature dishes prepared with locally sourced ingredients and flavors spanning the Western Mediterranean and beyond. Bar HARTA, a second-floor, al fresco wine terrace was inspired by the convivial wine culture of the Western Mediterranean - Spain, France, Italy - with over a dozen wines on tap and a menu of sparkling cocktails for easy, spring and summer sipping! On the rooftop, BAR CIMA welcomes guests into an intimate lounge with elevated cocktail service and breathtaking views of New York City's Empire State Building. From tacos and street snacks to Cervezas and Margaritas, Tacalle's food truck serves a taste of Mexico City right in the heart of Manhattan. Kick back in our al fresco taco garden or take your order to-go! Summary: The Floor Manager will oversee operations within HARTA, BAR HARTA WINE TERRACE, BAR CIMA, and TACALLE. The Floor Manager will be responsible for ensuring efficient workflows, staff management, and adherence to Company policies and local, state, and federal labor regulations. Responsibilities: Oversee multiple restaurant operations daily, including opening and closing procedures. Ensure compliance with health and safety regulations and food quality standards. Recruit, train, and manage restaurant staff across all units on job responsibilities, safety protocols, and Company standards, especially in relation to steps of service. Implement and enforce Company policies and procedures. Foster a positive and collaborative work environment, promoting teamwork and driving job satisfaction. Monitor and assess performance by providing consistent coaching, performance reviews, and address any employee concerns. Schedule and coordinate shifts, ensuring adequate staffing levels to meet operational needs. Address employee concerns and grievances, escalating issues when necessary. Collaborate with Heart-of-House management, and other departments, to optimize workflow and resolve cross-functional challenges. Monitor inventory levels and coordinate with relevant departments and/or suppliers to maintain adequate stock. Monitor and manage budgetary goals, controlling costs without compromising quality. Handle guest inquiries and complaints with a focus on satisfaction and recovery of service. Generate reports including service recaps and other data as it relates to business trends. Ensure compliance with company standards, policies, and procedures. Must Haves: 3+ years in a managerial role in a restaurant setting, multi-unit preferred. Knowledge of POS (Micros or similar) Timekeeping and Scheduling (Hot Schedules or similar) Knowledge of food safety and health regulations Customer-centric Ability to effectively handle employee relations. Acute business & financial acumen Knowledge of regulatory compliance requirements with wage & hour, scheduling, etc. Ability to work flexible hours, including evenings, weekends, and holidays. Employment Transparency It is the Company's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please contact Human Resources.