Assistant Manager Hospitality and Mailroom

Overview:
IST Management is seeking an Assistant Manager to join the Chicago team in a Corporate office setting. The Assistant Manager will be responsible for leading and overseeing Barista/Coffee Bar services provided on-site to clients and customers, and providing backup mailroom management and support as needed. Ideal candidates will have prior mail room supervisor and Barista experience, possess strong interpersonal and communication skills, display high customer service standards, and are team oriented. 

 

Who We Are

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 27 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. We also provide direct hire recruiting services as well as corporate hospitality and event planning.

 

IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.

 

You can check out (url removed) for more info on us!

 

Schedule: Monday-Friday 8am-5pm

 

Hourly Compensation: $21.00-21.00 USD

 

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Identity Theft Protection and Bonus Incentives

Responsibilities:
The Assistant Hospitality Site Manager will be in charge of leading and overseeing Barista/Coffee Bar services provided on-site, and providing backup management and support to the mailroom center as needed. 

 

Management

Manage barista/mail room employees

Provide/manage mail room center as needed 

Maintain effective communication with staff members and clients

Supply management: inventory, ordering and restocking of supplies for barista station 

Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

Consistently adhere to business procedure guidelines

 

Barista Services

Lead services provided on-site 

Welcome and greet clients/customers, take orders, and answer questions about the menu

Operate coffee machines, grinders, and other equipment to prepare beverages

Ensure cleanliness and maintenance of equipment, workstations, surrounding areas and Barista area; Clean refrigerators on a daily basis; Fill and empty dishwashers on a daily/as needed basis

Prepare and serve a variety of hot and cold beverages such as coffee, tea, and specialty drinks

Maintain area surrounding coffee bar to ensure cleanliness and organization

 

Mailroom Services 

Provide mailroom center support and management backup as needed when site manager is out of the office.

Utilize mailing equipment and scanners

Scan, sort, and deliver mail and packages to appropriate client personnel 

Assist in mailroom services as needed

Be able to stand and walk throughout the day

Lift 50+ pound boxes

Will be asked to move furniture, boxes, supplies, etc on a regular basis

 

Qualifications:
The Assistant Hospitality/Mail Room Site Manager must have prior supervisor/management and barista experience, possess strong interpersonal and communication skills, display high customer service standards, and are team oriented; additional qualifications include: 

 

High school diploma or equivalent is required

Hospitality experience is highly preferred

Professional appearance and demeanor; Keyboarding and windows environment PC skills

Ability to effectively work individually or in a team environment

Competency in performing multiple functional tasks

Ability to meet employer's attendance policy; Reliable transportation to and from work; Ability to lift 50lbs

Willingness to cross-train for other job functions

 

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: (url removed)

 

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.