Permit Specialist at City of Tacoma

Planning & Development is looking to fill Two regular positions and One project position of limited duration that is expected to end December 31, 2026, unless extended.The Planning and Development Services Department is recruiting for the classified and represented position of Permit Specialist for the Permit Services Division. The Permit Services Division is responsible for most of the customer engagement during pre-development, initial customer interface, permit processing and fee collection, and customer outreach.Under direction of the assigned team’s supervisor and Senior Permit Specialists, the Permit Specialist operates as the central hub for permitting and communication for our customers and for internal staff. Permit Specialists provide front line customer service, answering questions related to permitting and processes, or re-directing customer inquiries to other departments as appropriate. During construction, the Permit Specialist remains a central point of contact for the customer as any additional needs arise including deferred submittals, field revisions, and inspections.Our Ideal Candidate is a person who:Possesses strong organizational skills and self-motivation;Has an excellent work ethic;Is a team player and has the ability to develop and maintain positive working relationships with management, staff, the public, contractors, utility companies, and public agencies;Adapts to change well;Is able to multi-task and effectively communicate on multiple communication platforms;Understands regulatory requirements;Is competent in the operation of cloud based software and multiple communication applications including Microsoft Teams and Zoom;Has the ability to work independently and display sound judgment at all times;Has the ability to effectively utilize computer applications and technology related to permitting and inspection.Essential Duties:Assist customers in person, by phone and by email with questions, demonstrating high customer service, efficiency and teamwork.Explains department policy and procedures; read, interpret, and explain the development and application process to the public.Receives inquiries from permit applicants and other interested parties regarding permit requirements, fees, and process. Identifies codes and ordinances which may apply to projects and provide related information to applicants. Advises applicants of requirements of the permit process and refers them to other staff divisions or departments where appropriate.Review over the counter applications, route for review and issue permits as appropriate for the Planning and Development Services Department including building, land use and site development permits.Receive, review and process a variety of forms, applications and plans necessary for issuance of development and construction permits.Where still applicable, compute fees due and collect monies; issue permits and receipts; balance cash drawer daily.Using GIS and other tools, provide detailed and accurate information regarding the existence, location, type and extent of public improvements such as street, sanitary sewer, storm sewer, sidewalks, curbs, pavements and others; provide a variety of information in person, via email or on the telephone regarding permit requirements, building codes and regulations to realtors, developers, architects, contractors, engineers and the general public.Review small scale, non-complex plans and specifications to assure compliance with a variety of private and public property construction codes; recommend corrections to possible code violations.Communicate with personnel from other departments regarding zoning requirements, legal descriptions, boundaries, public improvement locations and other permit-related issues.Receive and route a variety of plans, specifications and other documents in accordance with established procedures.Operate a variety of office equipment including computer and associated software, phones, printers, copiers and related equipment.Work safely and cooperatively with other co-workers and the public.May perform other related work.Qualifications:Graduation from high school or equivalent, supplemented by course work in blueprint reading, basic electricity, drafting, mathematics or related subjects.One year of experience performing engineering aide work; building construction work; title research or work with codes and/or permits, all involving substantial public contact.LICENSES, CERTIFICATES AND OTHER REQUIREMENTS:International Code Council (ICC) Permit Technician Certification obtained prior to end of probationary period with maintenance thereafter.Desired Qualifications:Two years as a Permit Specialist/Technician.Multilingual candidates are encouraged to apply.Prior experience providing excellent customer service in a fast paced, front facing environment.Knowledge & Skills:City zoning ordinances, building codes and specialized regulations related to permit issuance.Materials, methods and safety standards of building and street construction.Standards and specifications for street and sewer improvement plans.Understanding of City government services and processes.Demonstrate interpersonal skills using tact, patience and courtesy.Dependable and consistent team collaboration.Competent use of computer applications including permitting software and related databases.Record-keeping techniques.Technical aspects of field of specialty.Read and interpret maps, blueprints and legal descriptions.Analyze, interpret and accurately review construction and improvement plans and specifications.Maintain records, files and logs.Establish and maintain positive working relations with other employees, the general public and representatives of other agencies.Communicate effectively both orally and in writing.Operate a variety of office equipment.Meet schedules and time lines.Work independently with little direction.Complete work with many interruptions.Selection Process & Supplemental Information:To be considered for this career opportunity, please apply online through the City of Tacoma's website and attach a detailed resume and cover letter that includes major responsibilities and accomplishments related to this position. Individuals must meet the minimum qualifications to progress in the examination process.In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.Per City of Tacoma Personnel Management Policy #170, the City of Tacoma is a drug-free work environment. Appointment is subject to successful completion of a pre-employment background and reference check.WHY WORK FOR THE CITY?The City of Tacoma offers a generous program of employee benefits including outstanding working conditions, medical coverage, vision care, dental coverage, deferred compensation, personal time off, and paid holidays.The City of Tacoma supports a healthy work/life balance, continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. #J-18808-Ljbffr