Solutions Engineering Manager

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. The company’s European R&D center is located in The Hague, Netherlands.Headquartered in Cambridge, UK, Darktrace has more than 2,400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit darktrace.com.The Solutions Engineer Manager (SE Manager)The Solutions Engineer Manager (SE Manager) is a senior member of our Cyber Technology team. Darktrace is currently expanding its technical team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical position. This person will provide leadership to the technical go-to-market team in pre-sale and post-sales accounts, working together with our Sales leadership to ensure customer needs are met.Key Duties & ResponsibilitiesMentorship of AE/SE relationships to handle discovery and customer outcome-based qualification.Inspect and qualify Proof of Value (POV) criteria to ensure that Darktrace customers are set up for success. Mentor sales and technical sales teams to ensure timely completion and delivery of value frameworks to customers.Act as the CTO of the franchise, aligning product knowledge and capabilities to sales and technical sales members. This includes pursuit and delivery of industry knowledge around all Darktrace competitors, Network and Endpoint Security, Email Security, services and managed services, OT and IOT, etc.Ensure responsiveness, ownership, and creativity as well as coach and develop individual contributors.Hire, develop, inspire, and retain a team.Interview and provide sales feedback and coaching for AE counterparts when/where applicable.Align directly with sales leadership to understand and drive the impact of sales revenue through forecasting and deal inspection. Model effective partnership, communication skills, and regional account ownership.Serve as a customer contact in pre and post-sales activities including large deal sponsorship, account team mentoring, and support escalation management when necessary.Be able to present as a technical leader in engagements as well as support marketing events/functions, executive dinners, conferences, and roadshows accordingly.Have or develop relationships within the local and Channel Partner (VAR) technical community as well as manage the SE team in coordination with Channel Solutions Engineering.Qualifications & Experience3+ years of experience managing or being a team lead for a regional pre-sales sales engineering team for a software organization5+ years of experience in a sales engineering or solutions engineering roleStrong knowledge in both on-premise and cloud networkingExperience within the cybersecurity industry preferredConfident, polished communicator with a proven ability to build lasting, critical business relationshipsBachelor's or Master's degreeBenefits we offer:20 days of paid time off, 10 paid holidays and your birthday off100% medical, dental, vision insurance + 100% for dependentsCommuter benefits401 (k)Pet insuranceLife insurance #J-18808-Ljbffr