UX Researcher, Restaurants

Location Atlanta, Georgia , United States Job Description We are looking for an experienced mid-level or Senior UX Researcher to join the Square for Restaurants team. We know we can only build remarkable products if we have empathy for our customers lives first and thats where youll come in. Youll help connect Square with the sellers we servelearning from their unique stories and challenges as small business owners to ensure our products are relevant, useful and delightful. As a researcher at Square, youll lead research work on one of the core Square products that help sellers grow their businesses, Square for Restaurants. The Restaurants team within Square empowers Food & Drink businesses of all kinds to run and grow their business through advanced workflows, specialized products, insights, and inclusion in the greater Square ecosystem. Youll report to the Design Lead for Square for Restaurants and be a part of a community of researchers where you can grow in your craft. Were aiming to build a research team that mirrors the inclusivity of our Square seller community. We encourage candidates from all different backgrounds and all over the United States and Canada - from big cities to small towns - to apply. We also welcome you to share any personal life experiences that power your empathy for our sellers and desire for this role, particularly if you have firsthand experience in hospitality. YOU WILL: Be embedded into a collaborative team of Product Managers, Designers, Data Analysts and Marketers as the "voice of our sellers", focused on creating remarkable seller experiences in one of our product areas. Youll guide and inspire your team by delivering research that uncovers meaningful insights. Youll know youre successful when youve influenced strategic decisions that alleviate our sellers biggest pain points. * Design and execute research projects, choosing the right mix of quant/qual methods to answer complex questions. Youll bring your team members into your research process to grow their understanding of our sellers and the problems were trying to solve. * Shape your teams research roadmap. Youll work with team members, weighing timeline, approaches, and influence to plan and scope research needs from small to large, with guidance from UX Research/Design Leads, and contribute to roadmaps/strategy with your direct team. * Provide guidance and training on research tools and techniques to help non-researchers to conduct "self-service" research activities. * Contribute to the Square-wide research community, including creating ways to enhance the visibility of our research, learning from others skills, sharing your knowledge, and developing helpful tools and templates. * Find efficient and creative ways to remotely glean comparative insights across Squares growing international markets (Canada, Australia, Ireland, Japan and more).