Business Services Manager

Overview:
This position is responsible for the delivery of integrated business banking services and treasury management solutions to business banking and small business clients. Direct responsibilities include identifying and marketing solutions to existing business customers and prospects as well as responding to referrals submitted by business banking relationship officers and retail branches. This role is responsible for the development and deployment of new treasury management solutions for business members. In addition, this role will manage a team to assist members and partners in the day-to-day management of the department, processes and member experience.

Responsibilities:
Manages a client portfolio supporting fee and deposit growth within the Business Banking and Small Business segments in collaboration with Commercial Lending, Branches and SEG team’s

Responsible for hiring, training, and evaluating employees to ensure that goals, deadlines, and performance standards are met

Recommend process improvements and efficiencies

Manages vendor relationships to provide outstanding service to our members through business banking and branch referrals

Coordinates referrals and specific business follow-up with assigned business banking relationship management officers and retail branches

Accountable for revenue growth associated with key core products including but not limited to: Business Online Banking, Remote Check Deposit, ACH, Wire Transfer initiation, and Fraud Services

Responsible for developing and making enhancements to business products and services.

Establishes solid working relationships with business banking partners and retail branches which includes product training to help identify opportunities

Provides relevant customer training as it relates to new product implementation and set up for new relationships

Provides market feedback around industry trends, product gaps and competitive influences

Perform internal treasury reporting as needed

Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Qualifications:
Bachelor’s degree or equivalent experience and a minimum of 5 year’s previous job-related experience in financial services with a preferred concentration in Treasury Services, Cash Management Sales, Business Banking, or related support

Basic knowledge of Treasury Services/Cash Management products 

Prior supervisory experience is required

Excellent written, oral, interpersonal skills with the ability to recognize and respond to sales opportunities and deliver persuasive sales presentations

Team player with the ability to work in a fast-paced environment

Ability to work independently

Proficiency in prioritizing tasks and meeting deadlines

Ability to effectively communicate and manage relationships

EEO Notice:
Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at (phone number removed) or (url removed).