General Manager | King of Prussia | west elm

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the TeamOur mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. Overview of the General Manager roleYou will hire great people and develop associates for future growth. You will provide leadership to achieve or exceed budgeted sales, payroll, and controllable expense goals. You will effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards. You will ensure that all internal and external customers receive exemplary customer service and have a positive store/brand experience. You will ensure that sales associates build relationships with customers. ResponsibilitiesEnsure store meets or exceeds sales and contest goals and meet payroll goals based on current trendsPrioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goalsTrain and motivate all associates through on-going programs in sales, customer service, and product knowledgeAssess performance and provide on-going feedbackComplete and deliver performance appraisals and development plansEnsure team provides an exceptional customer experience in the store to achieve world-class service standardsMaintain presence through effective floor management and ensure staff coverage in all areas of the store as neededCreate and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our "People First" philosophyWork with District Managers and peers to develop best practices in store management CriteriaProven ability to manage staff to exceed sales goals, while meeting payroll goalsProven to identify top talent, create teams, and train/develop/retain great peopleProven ability to think through complex issues, and allocate time to execute multiple tasks and changing prioritiesProven ability to motivate and influence others through personal actions and examplesEffective communication, organization and leadership skills4 + years management experience in specialty retail and/or multi-unit retail business environment Physical RequirementsMust be able to be mobile on the sales floor for extended periods of timeMust be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniquesEmployment/promotion to this role will be contingent on successful completion of a background checkFull time associates are expected to have open availability to meet the needs of the business. Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and one during the week (Monday to Thursday). Associates must be available for annual inventory and entire holiday season (November and December) Our Mission Around Diversity, Equity & InclusionWe firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences... Benefits Just for YouA generous discount on all Williams-Sonoma, Inc. brandsA 401(k) plan and other investment opportunitiesPaid vacations and holidaysHealth benefits, dental and vision insurance, including same-sex domestic partner benefitsA wellness program that supports your physical, financial and emotional health Your Journey in Continued LearningIndividual development plans and career pathing conversationsAnnual performance appraisalsCross-brand and cross-functional career opportunitiesOnline learning opportunities through brand specific resources and WSI UniversityLeadership development opportunities WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance. San Francisco Locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances. #J-18808-Ljbffr