Group President

OverviewThis position is a key member of the Operational Executive Team while supporting the organizational mission, vision, values, and customer service philosophy. This position provides strategic and tactical leadership, counsel, and direction to the market operation teams to ensure safe, efficient, and compliant patient care. This person works closely with clinical, finance, human resources, and technology to deliver high quality patient care and exceed expectations with our partners. The Group President of Operations acts as the strategic thought partner, advisor, and leader to all Operations staff. This role will perform high-level administrative, technical, professional work planning, directing, managing, and overseeing the day-to-day operational activities. Top candidates will have excellent organizational and interpersonal skills, along with written and oral communication skills, with the ability to distill and convey information and visions in a compelling manner. Must be experienced in hiring and developing key talent, as well as building and retaining strong teams. The Group President of Operations must be able to analyze situations and apply critical thinking in order to resolve problems and decide on courses of action.ResponsibilitiesDevelop and execute strategic operating plans and goals for market operations teamsDrive and own key vendor relationships, including contracting, performance management to meet SLAs, cost management, and program deliveryFacilitate team meetings to monitor milestones, recent accomplishments, and next stepsFoster a culture of coaching, development, and employee engagement that enhances the employee experience while delivering on our operational objectivesHire, on-board, train, develop, engage, and manage a high-performance team that delivers efficient, effective, and compassionate service to our patients and clientsParticipate in all applicable Business development effortsFacilitate client meetings (e.g. JOCs) and internal operational reviews (e.g. Monthly Operating Reviews). Track metrics and success criteria including ROI for all activities.Analyze current operational trends and develop action plans where course correction is indicatedReview, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutionsLead the creation and implementation of employee development processes and planning including mentoring, coaching, and modeling appropriate leadership behaviorsManage financial and revenue growth, operations and labor management, contract management, and clinical outcomes.Leads and participates in the development and implementation of proactive programs, operational improvements, communications, and other general management responsibilities.Maintain awareness and knowledge of competitionBuild and maintain a team of knowledgeable, skilled employees (including management) who function in compliance with all regulatory requirements and the mission and valuesProvide leadership to direct reports and strategic leadership for the entire teamHelp direct reports overcome any organizational obstacles encounteredKnow, understand, implement, follow, and communicate to employees and employment policies and proceduresIdentify and implement methods that enable all employees to excel in their assigned roles in a team environmentFacilitate employee development (Performance Reviews, coaching, mentoring, internal and external training); collaborate with direct reports to create professional development goalsReview, analyze, and implement staffing plans in concert with HR and Financial leaders that promote the most effective use of employees and company resourcesOversee and manage all operational employment activities effectively and professionally including hiring, promoting, job performance, evaluations, compensation, and employee relationsKnow, understand, follow, and implement wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment; ensure compliance with all laws and regulations and clinical and safety standardsQualificationsDemonstrated success leading and developing a geographically dispersed team through other leadersExperience in a start-up and growth companySolid grasp of data analysis and performance metricsBe able to diagnose problems quickly and have foresight into potential issuesExcellent leadership and self-direction skills, good judgment in handling difficult situations, and good organizational, time management, and conflict resolution skillsAbility to and experience leading diverse work teams, developing an organizational strategy for program excellence, and engaging partnersMinimum of 3-5 years of Population Health and/or healthcare operational experience required at the Senior Director or VP levelHealthcare provider operating experience strongly preferred; dialysis or similar provider services experience preferredDemonstrated track record of successful fiscal and operating management; demonstrated financial expertiseDemonstrated experience in planning and managing at strategic and operational levelsProficient computer skills including MS Excel, Word, Outlook, and PowerPoint requiredCandidates may be based anywhere in the US; however, this position will be responsible for the Western Half of the US. The ideal location will be either Texas, Louisiana, Ohio, or Illinois.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Our priority is the health and safety of our members, colleagues, partners, and community. Proof of COVID-19 Vaccination is required for employment. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodations consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company pursuant to applicable law.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr