Senior Project Manager

Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.Position Overview:This position will be responsible for working across the organization to establish processes for Zones pricing and solutioning for internal and external use. The Project Manager serves as intake for customer questions and relays issues to appropriate PMO personnel. Work will include processing and tracking orders, managing project reports, and providing customer support.What you'll do as the Senior Project Manager:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The Senior Project Manager is primarily responsible for:Manage day to day operational activities for a portfolio of projects across various internal functional departments within service and delivery.End-to-end responsibility for successful delivery in a matrix resource environment for project deliverables.Provide weekly status reports to the Director, PMO detailing open tickets, issues, corrective actions, and project statuses.Set and continually manage project expectations with team members and other stakeholders, including the customer project manager, through regular and proactively scheduled meetings. Deliver services based on contractual deliverables.Conform to customer service level agreements (SLA's) to ensure decreased liability and penalties for not meeting SLA requirements.Oversight and management of equipment installation and coordination of technical teams.Coordination of support work from other departments including but not limited to maintenance technicians, field network engineering, and engineers.Lead teams of multi-skilled resources on smaller projects to ensure deliveries of project are met.Recommend improvements to established procedures and processes.Effectively communicate with all operations groups in the company as well as organize and distribute project data to the field teams designated to specific projects. Follow a designated project management methodology to achieve all tasks assigned by the Project Management Team.Maintain PMO knowledge and provide support for on-time development and delivery of IT solutions.Other duties as assigned.What you will bring to the team:EDUCATION/CERTIFICATION:Bachelor's degree and a minimum of five (5-10) years experience serving in a project management capacity. A minimum of four (5) years of hands-on project management experience can replace the educational requirement.PMP Certification.REQUIRED EXPERIENCE:Experience working in at least one interrelated departmental project.Proven experience effectively interacting with customers, including relationship building.Manage the day-to-day operational activities and budget projects across various internal functional departments within Zones.Set and continually manage project expectations with team members and other stakeholders, including the customer project manager, through regular and proactively scheduled meetings.Ability to use PMI methods in work products/project execution including change management, risk management, and issues management.Negotiation skills to achieve coordination and results.Ability to manage changes effectively and proactively in project scope.Collaborate with VP, PMO and Senior Project Managers to manage project budgets.Develop project resources and cost estimates.Ability to perform detailed "what-if" forecasts based on changes to project scope, schedule, or resources.Monitor actual project expenditures against project estimates and budgets.Experience and success in managing service level agreements with penalties.Experience with, or managing projects with, field-based deliverables, and practical experience with concepts such as technician utilization, ticket backlog, and workload balancing.Ability to proactively develop and implement strategies that mitigate risk.Ability to work and adapt to change in a fast-paced environment.Proficient in MS Project, Microsoft Word, Excel, PowerPoint, and Outlook, PMO Dashboard.#LI-KS1Zones offers a comprehensive Benefits package:While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.At Zones, work is more than a job - with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. #J-18808-Ljbffr